Steve Doswell is director of insight & knowledge at the Institute of Internal Communication (www.ioic.org.uk) and was chief executive for five years until May 2016. He is immediate past president of FEIEA, the European Association for Internal Communication (www.feiea.eu). Steve launched his own communication practice in 1995 and provides independent communication consultancy services to large employer organisations, often within the power engineering, gas and water sectors. He lectures at the University of Greenwich on cultural difference and internal communication. He writes widely on communication themes and is very experienced as a conference speaker and facilitator.